FAQs

What should I do if I forgot my password or am having trouble logging into my online account?

If you have forgotten your password, you will need to contact your local branch and a customer service specialist will be happy to assist you with getting your password reset. Quick tips that could be causing you difficulties with accessing your online account:

• Make sure you are using the correct username when logging in.

• Make sure your CAPS LOCK is turned off because the username and password are case sensitive.

How do I keep my account secure?

The easiest way to keep your account secure is to treat your login information just as you would your Check Card PIN. Never write it down or share it with others. Always remember to log off when you are done using your online banking rather than just closing the browser window. Periodically changing your password is another method to prevent others from gaining access to your account. If you have questions, please contact your local branch and a customer service specialist will be happy to assist you; or visit the Consumer Education section on our website.

Where can I learn more about home loan options?

First Nebraska Bank offers a variety of home loan options that can be suited to meet your individual needs. We also service all of our loans locally so you will always deal with local people who are here to serve you. Contact your local branch today and visit with any of our home loan specialists to find the home loan best suited to fit your needs.

How do I download my previous account statements?

By signing up for eStatements with First Nebraska Bank you will have access to the previous six months of statements through your online banking account. You are also able to save your eStatements to your computer to retain them for you records for whenever you need to access them. You can sign up for eStatements by logging in to your online account and selecting User Options. Then edit your eStatement enrollment options. If you need further assistance or have questions, please contact your local branch and a customer service specialist will be happy to assist you.

How do I download my account transaction history?

You can export your transactions by logging in to your online banking and selecting the account to export. Then select the "transactions menu" and choose "export transactions." You can select the format in which you want to export the transactions and the date range to export. If you are having difficulties exporting your transactions, please contact your local branch and a customer service specialist will be happy to assist you.

How can I learn more about, and set-up bill pay/automatic payments?

Signing up for First Nebraska Bank Click-N-Pay is easy! Simply log in to your online banking and click on Pay Bills from the menu bar. After a short set up you can start entering your bills and paying them online. If you need further assistance or have questions, please contact your local branch and a customer service specialist will be happy to assist you.

How can I learn more about personal/vehicle loan options at First Nebraska Bank?

First Nebraska Bank offers a variety of personal loan options for whatever financial need may arise; whether a new car is in your future or if you are finally planning that family vacation you've been dreaming of, we can help. Contact your local branch today and visit with any of our loan specialists to find you the loan best suited for your needs.

How do I update my contact information online?

First Nebraska Bank is committed to protecting your information and privacy. Therefore, your personal information is not available online for your protection. Please contact your local branch and a customer service specialist will be happy to update your personal information.

How do I set-up my online banking account?

You can sign up for Online Banking right from our website by clicking "First Time User" on the home page. You will need your account information to verify your identity. If you are having difficulties getting signed up, please contact your local branch and a customer service specialist will be happy to assist you.

How do I order checks/registers and have them shipped to my house?

You can order checks right from the website. Under Personal-Products, click on "Order Checks". You will need your routing number and checking account number. If your information has changed, you will need to contact your local branch and a customer service specialist will be happy to assist you in updating your records.

How do I create a new PIN?

Your PIN is issued when the Check Card is ordered. You should receive a PIN flyer in the mail separate from the card containing a phone number and code that allows you to change the PIN. If you have forgotten your PIN, or would like to change it but no longer have the flyer, contact your local branch and a customer service specialist will be happy to assist you.

How do I sign up for a debit card?

Signing up for a First Nebraska Bank Check Card is easy! The cards are usually delivered within a week to 10 days. Please contact your local branch and a customer service specialist will be happy to assist you in signing up.

How do I switch over to online statements instead of paper?

Signing up for eStatements with First Nebraska Bank is easy and green! You can sign up for eStatements by logging in to your online account and selecting "User Options." Then edit your eStatement enrollment options.

You will receive an email to let you know your statement is ready to be viewed every month. If you need further assistance or have questions, please contact your local branch and a customer service specialist will be happy to assist you.

Where can I find out more about my mortgage?

First Nebraska Bank services all of its home loan mortgages locally. You will always deal with us! You can sign up for online banking and manage your account through our website, or you can contact your local branch and a customer service specialist will be happy to assist you.